Mo Ford Mo Ford

Sharing and taking up space in the world – how do we move past a scarcity mindset?

There are 8.3 billion people in the world, and several perspectives on whether this rock is big enough for all of us. If we zoom out, we may have to reckon with a correlation between population growth and the destruction of our home planet, though that might tell us at least as much about a capitalist approach to extracting, creating or sharing resources as it does about an inherent relationship between people and planet. Closer to home, we’re living through a turbulent political time where there is widespread encouragement to view the ways in which we share space and resources with fellow humans through a lens of scarcity and fear. Far-right narratives encourage fear and exclusion of those positioned as ‘other’, prompting many to shrink themselves for the benefit of a wealthy minority intent on claiming more space. I’m interested in exploring the ways that we share and take up our space in the world, and how we might begin to protect against a scarcity mindset in relation to this. Join me on a meander through considerations of sharing space and migration, gender roles, wealth and status, and how social change can begin with looking at things from different angles.

There are 8.3 billion people in the world, and several perspectives on whether this rock is big enough for all of us. If we zoom out, we may have to reckon with a correlation between population growth and the destruction of our home planet, though that might tell us at least as much about a capitalist approach to extracting, creating or sharing resources as it does about an inherent relationship between people and planet. Closer to home, we’re living through a turbulent political time where there is widespread encouragement to view the ways in which we share space and resources with fellow humans through a lens of scarcity and fear. Far-right narratives encourage fear and exclusion of those positioned as ‘other’, prompting many to shrink themselves for the benefit of a wealthy minority intent on claiming more space. I’m interested in exploring the ways that we share and take up our space in the world, and how we might begin to protect against a scarcity mindset in relation to this. Join me on a meander through considerations of sharing space and migration, gender roles, wealth and status, and how social change can begin with looking at things from different angles.

‘There’s not enough for everyone’ is a political choice, not a material reality

There are enough resources globally to meet everyone’s needs. The real issue is distribution - a fact that’s widely accepted but rarely sparks outrage or calls for change. In a predictable ‘tale as old as time’, attention has been diverted away from the few who have amassed enough wealth to eradicate global poverty, and pointed squarely at those who are already marginalised and navigating extreme danger in hopes of eventually reaching safety. The anger and fear being directed at asylum seekers and refugees may not be new, but the context in which it currently exists is. What’s new is the amount of money being thrown at anti-immigration campaigns from domestic and international sources, the technology available to support the rapid spread of disinformation, and the implosion of clearly defined political positioning (see for example, the Labour Party in the UK rushing to make policies that were further to the right on immigration than their Conservative predecessors). Counter-messaging may need to up its game in order to be heard above the well funded and emotive cacophony of hate.

At the risk of entering into a political diatribe about the policing of borders, I feel it’s probably worth addressing the question of how we know when a country is ‘full’, and what decisions are made on the basis of this. There tends to be a dearth of factual information about levels of migration into and out of a country, birth rates, ageing populations, and investment in infrastructure when arguments are being made for further restricting immigration. The intention is to engage people on an emotional level, and it works because of a sense of there not being enough to go around. That seems like an obvious assumption to make when people are choosing between heating and eating, struggling to find work and living in poor housing conditions. When people express fears of overcrowding, it’s almost always an expression of a sense of scarcity regarding public services, job and housing. There may be another conversation to be had about the uneven pressure on services and economies, with more urban areas often experiencing more poverty and issues with infrastructure, alongside a bid to protect what remains of a country’s green spaces from the impact of high human population. There are also inconsistencies around which communities and areas are invested in or neglected. But, ultimately, this issue boils down to economics and political decision making about what is invested in and what is cut.

The UK’s housing crisis persists, even as nearly a million homes in England stand empty or serve as second residences. A ‘lack of social housing stock’ is an expression of political will, not a material reality – social housing stock will exist if the government of the day invests in it. While there may be ‘no magic money tree’, there is an abundance of funding available for things that may be less popular with the voting public, yet more attractive to key political allies (the most obvious and controversial being contributions to wars and illegal occupations elsewhere in the world).

We’re served a sense of inevitability about this system, which likely makes us feel powerless. The people making political and economic choices are too powerful to be stopped – the mega-rich can get away with anything if they throw enough money at the problem. So, where does that leave us? Perhaps in search of someone else to take the fight to – someone we can win against. This is how despots have used scapegoating to redirect anger towards a vulnerable minority throughout history, and apparently, it still works.

If we feel confident that it’s possible to fairly distribute resources and access to public services (which are disproportionately staffed by ‘immigrants’) among all those who need them, we have no reason to fear losing what we have to anyone newly arrived. What reframing would it take to believe, and behave as if, there is actually enough space and resource for all of us? This is a conversation I’d like to hear in political spaces.

Taking up your space – how we embody or resist our assigned roles

I’ll be honest – this piece began in my head as a rant about ‘manspreaders’, and later morphed into something a little loftier about how humans negotiate sharing space in the world. London commutes in recent years have seen me choosing passive aggressive sighing over potential confrontation (or having to touch the offending manspreader). For the uninitiated, the term ‘manspreading’ refers to men taking up more than their allocated amount of space in public by sitting with legs spread wide in what seems reasonably interpreted as a show of casual dominance. It’s a minor issue on the face of it, but I’m interested in the ways in which we embody the roles we’ve been given in life via the accident of birth, and the interplay between how much space we feel entitled to take up and social hierarchy. This is not a new concept - feminist and anti-racist discourse has had much to offer about the idea of shrinking ourselves to avoid appearing threatening to those who hold a kind of social power that, on some level, they know is fragile. That fragility can be dangerous, and so those of us in female, Black, Brown, queer, trans, disabled and other marginalised bodies often learn – consciously or unconsciously – to make those bodies as small and convenient as possible when faced with potentially dangerous situations. And of course, there has been a tennis match of backlash in response to this – one notable example being the game of ‘patriarchy chicken’ that some women have documented as a way to test how often they would collide with men while walking in public if they didn’t give way to them (spoiler – the answer is ‘very often’).

I’m concerned and curious about the ways in which social divisions and a return to restrictive ideas about gender might calcify some of these embodied expressions of role and power, and the potential for violence as a response to non-conforming self-expression and claiming of space. This policing of norms, bodies and entitlement to space in the world comes straight from the fascist playbook. And while I don’t want to advocate for anyone to put themselves at risk of harm, I feel that we must continue to work on taking up our space in the world, letting others take theirs, expressing ourselves authentically, and pushing back on archaic roles and power dynamics.

Lawns, legroom and lobbies - social hierarchy in measurable terms

Literal space in the world, in the form of land, has been available to acquire through purchase or invasion throughout most of human history. This is a concept that might feel inevitable, in spite of its absurdity when we zoom out from it. We exchange our labour for currency, a human construct that (in contemporary times) fluctuates in value according to the whims and anxieties of professional gamblers. We hope that this exchange of labour and currency will allow us to say that a slice of the planet we live on belongs to us to do with as we please (local planning regulations permitting). The more value our labour is deemed to be worth by mysterious market forces and the social structures that influence them, the more space we are permitted to occupy. The value assigned to specific forms of labour doesn’t necessarily bear any relation to its social or environmental impact – what’s valued most is potential for further economic growth. So, taking up a lot of space in the world may be considered to be a reward for contributing to companies’ profits and the overall profits made on of a larger patch of land.

In contemporary society, buying a space to call home is increasingly inaccessible. For many of us, the aim is to take up the space that we need in order to live a comfortable and peaceful life. But the number of square feet we can call our ‘own’, and other forms of entitlement to space have also been status symbols throughout history. Take, for example, the humble suburban lawn. This patch of trimmed grass isn’t traditionally designed to support biodiversity, to grow food, or even necessarily to be occupied by its owners. It’s often an extension of the home that is maintained and observed, but doesn’t offer much functionality. Lawns originated as status symbols among the upper classes and, even today, modest lawns serve as displays of wealth—often in climates ill-suited for them. The point of this example is not to berate anyone who meticulously maintains a small patch of grass, but to step back from social norms and markers of status and look at them with curiosity. Disentangling ourselves from the idea of inevitability in the ways we organise our lives (both in private and in community) offers an opportunity to start imagining how things could be different, and what we might want that to look like.

Another example of this ‘space as status symbol’ phenomenon is the hotel or corporate office lobby. These are spaces whose practical function doesn’t necessarily tally with their square footage or their grandeur. They exist to let people know immediately that they are entering a prestigious, important and/or expensive space. The impact of this may be a sense of importance, power and belonging, or a feeling of exclusion (if not, in some cases, a more literal experience of exclusion). We can communicate a lot about who is or isn’t welcome in a space, and how we would like them to feel, through the ways in which we present and organise that space. This is not news to designers, architects, or city planners, but may be a consideration to bear in mind for those of us creating spaces that we wish to be welcoming and inclusive, often on a far more modest budget than a luxury hotel owner.

And now, to air travel… Each time I’ve flown over the last few years, I’ve found myself expressing the same frustration. I’m a pretty small person, but I’m convinced that the amount of space available to me on economy flights is reducing a little with every trip (no, it’s not me expanding). The shift of functional services and relative comfort from standard to premium is a common feature of life in the 2020s. This reminds me of ‘enshittification’ - a corporate tactic of initially offering quality before degrading it and raising prices, while pushing competitors out of the market. A version of this applies to leg room and seat space on flights. I remember complaining about having splashed out for ‘economy plus’ on a flight and apparently being put in a cramped economy seat. When the actual economy seats in the back half of the plane were pointed out, I was reluctantly glad not to be a six foot person who’d spent upwards of £1000 to be crammed into a child sized seat for eight hours. This was an airline I’d flown with a few years previously, and the difference was jarring. What’s interesting about this is the sense of scarcity and acceptance of declining standards around access to space and comfort. In a struggling economy, companies will take whatever action they deem necessary in order to stay afloat, including packing people into spaces like sardines. I’m curious to see how far we will go in accepting the widening division between those who can afford comfort, space and functional services (both commercial and public), and those who have their access to experiences cut off or limited by miserable conditions, long waits and increasing inconvenience. Since my expertise lies in the social, rather than the economic field, it’s difficult to imagine an effective solution for this. But I’m interested in what progressive and creative experts have to say on the matter, and I’m aiming to stay curious about what’s possible, rather than let my lack of knowledge lead me back to a sense of powerlessness and inevitability.

Abundance mindset – what looks different through this lens?

With all of these weighty social issues in mind, it might feel overwhelming to tackle questions of what’s possible as an alternative to a competitive, fear based approach to sharing the world with other humans. We’re not going to revolutionise embedded systems and perspectives easily, quickly or singlehandedly. But if we zoom all the way back in to our own thought processes (and how we communicate them to others), there is a starting point that could be both achievable and encouraging.

I’m using the concepts of ‘scarcity mindset’ and ‘abundance mindset’ here as a way to frame different ways of looking at the world. But I don’t use them uncritically – these are ideas that might lend themselves to over-simplification and stigmatising people for their experiences of structural inequality, so it’s important that they’re offered and considered with nuance and an acknowledgement of the two way relationship between how we think and the systems and cultures we are living in.

A scarcity mindset tells us that there is not enough to go around – this may be about physical space, housing, food, public services, jobs, money etc., but also may be applied to more relational concepts like power, love, being seen and heard, time and attention. If our baseline is a sense of scarcity, an obvious survival response may be to fiercely guard our resources, shut others out and compete for more. We might need to tell ourselves or be told various stories in order to position this as ‘fair’ and maintain our sense of ourselves as ‘good people’. Even though we’ve evolved to survive through cooperation, the amygdala-driven instinct to narrow our focus for our own survival can be powerful, hence populists successfully connecting with this response in disillusioned people, no matter how many times we say ‘never again’.

Conversely, an abundance mindset is similar to a growth mindset, in that it assumes that there is enough to go around and that we have the capacity to access the resources we need. It’s a focus on the possible, which tends to encourage us towards action because it positions us as powerful. It’s easy to see why economic crises, oppression and deteriorating living conditions make it harder to cultivate an abundance mindset – in these situations, evidence, experience and exhaustion tell us that we’re not powerful, and that resources are scarce and inaccessible. Spending the time and energy on reflecting and cultivating an abundance mindset might feel like a luxury when we’re in survival mode. But perhaps it’s a good, preventative practice to get into before we hit survival focused tunnel vision. Change starting with a belief in what’s possible is a cliché, but also an important aspect of human psychology. One of my favourite coaching questions is ‘what would you do if you did believe [insert relevant growth focused belief]?’ Imagining and outlining the steps towards a goal doesn’t guarantee success, but it’s a good starting point from which to look for ways around barriers, keep motivation alive and catalyse change. I’m not advocating for some bootstrap capitalist approach (no doubt, that’s obvious from the mini manifesto above) – it’s not about the power of the individual to improve things for themselves. It’s about taking the time, space and energy to reimagine what sharing the world with others could look like, even when time, space and energy feel scarce. And sharing ideas and imaginings with others may be another step towards changing things for the better – as interdependent creatures, we have so much capacity to make apparently impossible things happen when we tackle them together.

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‘Nothing about us without us’ – addressing tokenism, conflict and exploitative practice in work with experts by experience

Involving the people closest to a social issue in the design, delivery, evaluation and investigation of services that address the issue is a well-established and important concept. Across different social services, government initiatives, research bodies and charities, we hear an array of terms such as ‘experts by experience’, ‘co-production’ and ‘lived experience practitioners’ to describe and highlight the importance of collaborating with service users or people affected by a specific challenge. And yet, the same pitfalls I’ve seen in the field of participatory work over the last twenty years keep tripping us up in both new and familiar ways. That’s not to say we haven’t made progress – I’ve seen some incredible examples of meaningful co-production. But there are sticky challenges to address in the planning and delivery of participatory services, and it feels important to talk about and address them.

The recent news story about conflict within the survivors involved in the Rotherham grooming gangs investigation was one of the things that got me thinking about this (the other is being in the process of designing new services for young adults, but more on that later). One of the elements that seems to have led to chaos and conflict in this investigation is a lack of clarity around scope, boundaries and purpose. Concerns about transparency were shared as part of the reasoning behind the resignation of two panel members last month. This raises the issue of clear communication, expectation setting and support at the outset of a piece of work (as well as throughout). There are potentially significant consequences, both positive and negative, for people taking part in processes like this, and it’s essential that they know what they are getting involved with, what is expected of them and what the project hopes or may be able to achieve.

Involving the people closest to a social issue in the design, delivery, evaluation and investigation of services that address the issue is a well-established and important concept. Across different social services, government initiatives, research bodies and charities, we hear an array of terms such as ‘experts by experience’, ‘co-production’ and ‘lived experience practitioners’ to describe and highlight the importance of collaborating with service users or people affected by a specific challenge. And yet, the same pitfalls I’ve seen in the field of participatory work over the last twenty years keep tripping us up in both new and familiar ways. That’s not to say we haven’t made progress – I’ve seen some incredible examples of meaningful co-production. But there are sticky challenges to address in the planning and delivery of participatory services, and it feels important to talk about and address them.

The recent news story about conflict within the survivors involved in the Rotherham grooming gangs investigation was one of the things that got me thinking about this (the other is being in the process of designing new services for young adults, but more on that later). One of the elements that seems to have led to chaos and conflict in this investigation is a lack of clarity around scope, boundaries and purpose. Concerns about transparency were shared as part of the reasoning behind the resignation of two panel members last month. This raises the issue of clear communication, expectation setting and support at the outset of a piece of work (as well as throughout). There are potentially significant consequences, both positive and negative, for people taking part in processes like this, and it’s essential that they know what they are getting involved with, what is expected of them and what the project hopes or may be able to achieve.

Disagreements between survivors on the panel also highlight the fact that people with lived experience each bring their own views, needs and challenges to a process of addressing the issues they have faced, and that it’s likely that they will have a significant emotional investment in seeing them addressed in a specific way. Group decision making processes in this context are reasonably likely to yield disagreements, and this may look and feel different for people whose lives are being examined and affected by the subject at hand than for the professionals who will likely do their best to ‘unplug’ from it all at the end of the working day. Particularly when the service, research project or investigation involves discussions of traumatic and distressing experiences, every aspect of the planning process needs to be considered with harm minimisation and ethical practice in mind. It seems so obvious to say that working with survivors or experts by experience needs to be handled with a careful, compassionate and trauma informed approach. And yet, there are clearly still barriers to this approach being consistently carried out. Let’s consider some of the challenges, and how we might begin to address them.

‘Performers to the stage’

I’m working with young adults to develop some new services that seek to address gaps in their support provision. At one of the projects I’m involved with, I recently heard someone referring to being asked to ‘put on the show’, in reference to the request to share personal stories, talk about the impact of the support they’re receiving, or offer helpful insights to decision makers. Many of the people who have both lived experience and the time, motivation and confidence to do so are asked to share their stories and ideas over and over again. We’ll come back to the potential psychological impact of this, but for now, there’s something to consider about what it means to push the most confident people to the front in participatory processes. There will always be barriers to access to overcome, especially when working with populations who face complex challenges and disadvantages. Often, the people we most need to hear from are those who are most excluded from participation for many reasons, including some that are outside of our sphere of influence. But it’s important to consider ways to address barriers where possible, and to support those with less confidence and fewer resources to be heard.

What might help?

-Pay/reimburse people for their participation

-Provide tailored support and training to help experts by experience feel ready to take part in project planning, public speaking etc.

-Ensure access needs are responded to and spaces are as accessible as possible (this includes asking people to say what they need in order to participate)

-Structure group discussions, meetings etc. in ways that offer everyone a chance to share their views (using a range of methods to capture opinions, ideas and stories)

-Consider how you will assess a participant’s readiness for a specific role and how you will safeguard them

The Trauma Industrial Complex

This is a reference to the recent book of the same name by Darren McGarvey. He explores the ways in which the proliferation of traumatic stories shared in popular culture is driven by a cynical industry capitalising on distress regardless of the consequences, and may play a role in preventing people from recovering from traumatic experiences. There’s a lot of nuance to be explored in this discussion (I recommend reading the book for a deep dive into it), but the key question in this context is about balancing the potential harms and benefits if we are asking people to discuss traumatic experiences. In order to prevent exploitation or retraumatising, there needs to be sufficient support in place, alongside high levels of control and choice for those with lived experience.

What might help?

-Consider potential harms and how to reduce them in the planning and risk assessment process

-Offer access or signposting to appropriate support services

-Ensure informed consent by offering clear, comprehensive and transparent information ahead of sign up

-Build in choice points and explicit permission to decide how much to share, withdraw consent to take part, take breaks, say no etc.

The funding game – tokenism and competing for resources

Co-produced work can sometimes look great on paper but lack the necessary support structures to be successful and ethical. When charities, social enterprises and public sector bodies are competing for limited resources by demonstrating an approach aligned with funders’ priorities, we risk unintentional tokenism. There is an element of ‘saying the magic words’ in order to be in the running for any given funding pot, with trends and priority areas coming around in cycles. Participatory work is almost always a useful addition to a bid for resources, though some decision makers are more strict than others in requiring evidence that this is a meaningful aspect of the work, rather than an additional box to tick in order to stay afloat.

Sometimes, service user involvement is a great idea, but needs more resourcing to support key people to be ready to step into, and feel clear about their roles, and to protect enough capacity for successful delivery. This is a potential vicious cycle in circumstances where a participatory approach is needed in order to access enough funding and resources to sustain the work, but the resources required to carry this out well are lacking.

What might help?

-Realistic budgeting and setting aside enough resources for meaningful participation work

-Working with funders to share challenges and feed back what’s realistic in terms of resources required

-Be honest about the level of participation that’s required/being carried out

Space to slow down and reflect

Over-stretched services might find that the first things to be sacrificed in survival mode are those that are considered to be add-ons and ‘nice to have’, rather than foundational. The danger here is what I would consider to be a misunderstanding of the importance of what might traditionally be considered ‘soft skills’, ‘wellbeing activities’ and the like. I know from experience that building in space and time for reflective practice can make – it allows us to learn from experience and mistakes, to check for signs of bias and tokenism, to prevent burnout and to carry out good safeguarding practice. This may not always feel like a priority when services are stretched to breaking point, but they are likely to be much more brittle without the support of well held reflective practice spaces.

What might help?

-Create or use a framework for reflective practice sessions

-Protect weekly or monthly time for reflective practice groups

-Offer/access relevant training and CPD that incorporates reflective space

Transparency and trust building

Open and transparent communication is a key aspect of building the trust necessary for good collaboration and transformative work. It may be the case that key decisions and information have yet to emerge, but keeping communication channels open at each stage can help to prevent confusion about what’s possible and what’s expected of everyone. I’ve recently encountered a situation where the nature of professional, peer support and participant roles in a project I joined were unclear, leading to confusion, disappointment, and long delays to project delivery. There were potential reputational damage issues to address as a result of the lack of clarity at the outset. This was preventable, and in this case, a result of decisions being made by people who lacked connection with the project and the context it operated in – this, in itself, offers an argument in favour of keeping decision making as close to those with lived and professional experience of an issue as possible.

What might help?

-Communicate clearly about the scope and boundaries of the project, and each person’s role within it

-Be transparent about the level of participation you need and are able to support

-Check in with participants throughout to elicit feedback, check understanding and address any concerns

I hope that this doesn’t serve to make co-production and participatory work seem too daunting and risky to take on – while there are many considerations and situations to handle carefully and respectfully, it’s very much worth the effort for many reasons. For starters, it feels presumptuous to design services and solutions for people affected by a specific issue without putting them at the centre. It’s also less likely to yield the best possible results. And I’ve also found that supporting the efforts of experts by experience to overcome huge and complex challenges has been some of the most rewarding and hopeful work I’ve been lucky enough to take part in.

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‘You’ve got to fight for your right to party’ – balancing accessibility and momentum building in a time of social isolation

Recently, I travelled a few hundred miles to one of the three cities I consider to be a ‘home town’, in order to host a party marking a new chapter in my life. The tricky decision making process about how many people to invite, what venue to hire, what food to provide, what time of day to gather, and anything I could do to make showing up easier and more enjoyable got me thinking about how we get people together and make things happen in this peculiar moment in history. I’m starting from an assumption that it’s harder than it used to be to bring people together in person, whether in a social setting, on a group programme or for a community event. It's important to explore and challenge this assumption, though the struggle to assemble in the 2020s is a fairly established concept.

Reflecting on my own experiences of being a host, facilitator or participant, I’ve been wondering about how we can strike a balance between creating spaces that respect and accommodate people’s complex lives, depleted energy levels and access needs, and eliciting commitment and participation at a time when it seems like we need strong community more than ever. Of course, this may be a more crucial question when applied to building movements than in relation to party planning. But community and connection take many forms, and we are living in a particularly fractured time, with lasting impacts from Covid lockdowns, healthcare and economic crises, and safety concerns for many as we descend into scary political territory. So perhaps it’s worth considering how we get people together for whatever reason in this difficult context.

Recently, I travelled a few hundred miles to one of the three cities I consider to be a ‘home town’, in order to host a party marking a new chapter in my life. The tricky decision making process about how many people to invite, what venue to hire, what food to provide, what time of day to gather, and anything I could do to make showing up easier and more enjoyable got me thinking about how we get people together and make things happen in this peculiar moment in history. I’m starting from an assumption that it’s harder than it used to be to bring people together in person, whether in a social setting, on a group programme or for a community event. It's important to explore and challenge this assumption, though the struggle to assemble in the 2020s is a fairly established concept.

Reflecting on my own experiences of being a host, facilitator or participant, I’ve been wondering about how we can strike a balance between creating spaces that respect and accommodate people’s complex lives, depleted energy levels and access needs, and eliciting commitment and participation at a time when it seems like we need strong community more than ever. Of course, this may be a more crucial question when applied to building movements than in relation to party planning. But community and connection take many forms, and we are living in a particularly fractured time, with lasting impacts from Covid lockdowns, healthcare and economic crises, and safety concerns for many as we descend into scary political territory. So perhaps it’s worth considering how we get people together for whatever reason in this difficult context.

Let me offer a caveat. I don’t want to use this as a platform to complain about being inconvenienced or upset by people not showing up for things, nor as a way to question whether progress towards more accessible spaces and communities has ‘gone too far’ – in most situations, accessibility has not gone nearly far enough. I’m interested in our changing social contracts, the impacts of technologies on how we plan, communicate and socialise, what it might mean if we’re all too exhausted to get together, and how we address these challenges in a way that honours people’s autonomy, need for downtime, and variable or limited capacity to consistently take part in community life.

And so, to the challenges of planning parties, meetings, training sessions, workshops, community events and so on. The rule in 2025, I’m told, is that we should expect around 50-75% of an invite list to say yes, and around 50% of that group to show up on the day. This seems to be surprisingly accurate a lot of the time, though it’s not something we can rely on in the planning process - who wants to risk being the host who only provided for half of the people who RSVP’d ‘yes’, only to find that everyone actually shows up? In my experiences of both facilitating and attending events in the last few years, there is a marked difference from expectations pre-pandemic in terms of attrition rates. Last minute apologies often come in a flurry, especially if someone starts the process of responding publicly on a chat thread or group invite. It can seem as if a handful of people sharing their (entirely reasonable) stories of exhausting days, heavy workloads or babysitting issues gives anyone on the fence about attending an event the green light to cancel. I’d hate to live in a world where people felt pressured to attend a meeting, party or group session, no matter the emotional, physical or financial cost. And I also wonder how our ability to show up has been shaped by a world that’s hyper-individualised, and full of endless choice about what to buy, where to go and what to engage with (all filtered through algorithmic curation by billionaire owned tech platforms).

How might we be influenced by a culture offering so many options that we find ourselves exhausted and in decision paralysis? I remember considering this in my first few years of living in London, during and after Covid lockdowns. The experience of being newly resident in one of the world’s mega-cities was surreal at a time when I could only explore my immediate surroundings for an hour a day. Later, it was equally surreal and overwhelming to find that there were countless events, groups, places and experiences available to me at any given time. I eventually found activities and groups that I was able to integrate into my weekly routine, but otherwise dipped in and out of communities, political organising, and recurring activities fairly inconsistently. I suspect this may be a feature of life in a big city at a time when communication technology and good public transport links make it possible to find just about anything we’re interested in, and to unconsciously assume that all of these opportunities will still be there next time if we miss out today. It seems that being in large group spaces also became more energetically costly during recent years - our post-pandemic relationships to the risks and compromises of sharing physical space form part of the changing social landscape. There have been many times in the last few years when I’ve been faced with a choice between stretching myself to face a sweaty, crowded London commute to gather with people for something that would bring me a sense of purpose, connection, energy, catharsis or joy, and staying in my comfort zone at home, with the option of quietly recharging my batteries or doing something requiring minimal social effort. I’ve almost always felt better for choosing to stretch myself if I’m able to, and happy with my decision to have a recharge day if I genuinely need one. But there have been other times when I convinced myself to avoid something I’d been looking forward to because I was apprehensive about meeting new people, or didn’t want to travel, only to find myself later wishing I had. One example of this is an embodiment group that I’d hoped to be involved in developing with some peers. Life took me in an unexpected direction, and I stepped back for a while. When I found myself more available, I struggled to build a routine of attending consistently, but hugely valued the sessions. I was disappointed when the group inevitably ended due to a lack of participation, but had to acknowledge my part in that.

Conversely, I’ve found that I respond well to activities with built-in accountability when it comes to building routine and making commitments. I appreciate the clear expectations, and also the discretion and flexibility of attendance and cancellation policies offered by some groups I’m part of - they’re not designed to prevent people with inconsistent health or life challenges from being able to meaningfully participate, but they lay the groundwork for enough consistent participation to allow progress towards a goal, or a critical mass of participants. It can feel like an uncomfortable wielding of power or boundaries to implement something like this, especially at a time when we’re more conscious of each other’s needs and challenges. But if we’re able to self-advocate, negotiate and offer flexibility within these boundaries, perhaps it’s less necessary to avoid setting them. I wonder whether living in curated bubbles that cater to individual needs and desires via an array of goods, services and personalised settings has made our comfort zones so enveloping and enticing that we have diminishing levels of incentive to step outside of them into a world that may involve risk, inconvenience, over-stimulation, and also growth, connection, challenge and learning. At the risk of falling into a ’back in my day’ cliché, I can’t help thinking about the contrast between making and carrying out plans in a pre-smartphone era and doing so today. I’m not the first to notice the impact of being able to fire off a quick message half an hour before an event to offer an apology without having to look the recipient in the eye, and with the assumption that the message will be received in time because we expect each other to be tethered to our devices by default. I’m grateful for the obsolescence of the communication fails I occasionally experienced as a teenager (e.g., a friend and I waiting for each other at different branches of the same city centre coffee chain, resulting in some comedic pay-phone relay calls to each other’s parents). And, while I appreciate living in a more convenient world, I must admit to a pang of nostalgia for the expectation that a plan would go ahead because there was no easy way to change last minute without knowingly affecting whoever was waiting for us. Maybe this nostalgia signals a new phase of life for me, as a member of the last generation to spend our childhoods without 24/7 online connection and then enthusiastically adopt it in early adulthood. Regardless, I find it interesting to reflect on the ways in which technological and social changes are inextricably linked, and shape our social contracts.

When I’ve had friendships or professional helping relationships with people whose health makes it difficult for them to reliably show up, there has been a clear and direct message from many of them – ‘please keep inviting me’. One resident at a housing project where I offered wellbeing support said ‘I really appreciate you inviting me to sessions, even when I don’t respond. Please don’t give up on me’. That was a powerful reminder of the tenacity required to keep trying to build a shared space in the face of barriers and challenges. And yet, there are finite resources (including energy and tenacity), as well as minimum levels of participation required in order for most projects to work. I’ve been disappointed when courses I’ve enrolled in have been cancelled because there weren’t enough participants. But it happens - sometimes the timing is wrong, and sometimes, the challenges with getting bums on seats tell us something about the economic or political climate that it’s worth paying attention to. This is the main reason that I’m refocusing a significant proportion of my work from private client contracts to funded programmes that are more accessible to those who need them most. Some programmes I offered saw a disparity between interest and participation because people who needed the input weren’t able to make the investment at that time. It felt important to respond by considering how to meet people where they are.

This doesn’t neatly answer the question of how we might meet people where they are, if where they are is a place we can’t find a way to reach. And of course, there isn’t one right answer. Something I’m working on is not taking others’ non-participation personally. It’s true that a last minute drop in numbers for an event or programme might have an impact on resources, plans and dynamics, but the challenge is to keep perspective. It’s easier to learn about what has worked and what could be done differently next time from a place of curiosity than from feelings of rejection. Sometimes, meeting people where they are involves continuing to invite them to let them know that they are valued, even if they never show up. Often, clearly addressing access needs, preferences and anxieties experienced by people who are new to a space or group can improve participation. And in some contexts, agreements about accountability and commitment levels are necessary to ensure that enough people consistently show up to keep an activity or movement alive. I find myself returning to the same question in many of my posts - where is the balance of individual and collective responsibility here? There are many things that a collective, or those with responsibility for hosting events can do to meet as many participants’ needs as possible. And there are things we can do as individuals in order to contribute to a world where communities grow and thrive, and where in-person, embodied gatherings remain viable and accessible. I’m enormously grateful for the way that meeting virtually has opened up opportunities and connections to people regardless of location, health or mobility. I’m also someone who often needs time to recharge my social battery, an experience I share with many of my friends. So, I understand that we won’t solve society’s problems and improve our own wellbeing just by pushing ourselves to spend more time in groups. And yet, in this particular moment, where billionaires stand to benefit hugely from our isolation and exhaustion, it feels like an act of resistance and social change to find ways to step out of our curated comfort zones and into community.

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Community as an anchor – staying connected to self, others and reality during turbulent times

This weekend, I met a friend for lunch and a stroll through the park. As we shared our news, lamented the price of a coffee in a central London café and promised to meet for wholesome Sunday walks more often, I felt a familiar sense of being re-resourced by taking time to relax, reconnect and enjoy some time out in nature. This was briefly disrupted by unexpectedly passing a far-right rally in the park – suddenly, the two of us seemed significantly outnumbered by people who would likely wish harm on us and many others. We moved on and inevitably spent a long time discussing the state of the world and how we might respond to an increasing sense of division and uncertainty. I reflected on what helps me to keep things in perspective and feel safe when things feel scary and hopeless, and immediately thought of various communities that I’m part of, and the concepts of mutual support and safety in numbers. I also remembered some tools from trauma therapy, like Babette Rothschild’s oases, anchors and safe places, which are helpful in addressing feelings of overwhelm and detachment. Bringing the therapeutic concepts and the idea of community together, I’ve been considering community as a form of anchor, which might serve to keep us grounded and connected.

This weekend, I met a friend for lunch and a stroll through the park. As we shared our news, lamented the price of a coffee in a central London café and promised to meet for wholesome Sunday walks more often, I felt a familiar sense of being re-resourced by taking time to relax, reconnect and enjoy some time out in nature. This was briefly disrupted by unexpectedly passing a far-right rally in the park – suddenly, the two of us seemed significantly outnumbered by people who would likely wish harm on us and many others. We moved on and inevitably spent a long time discussing the state of the world and how we might respond to an increasing sense of division and uncertainty. I reflected on what helps me to keep things in perspective and feel safe when things feel scary and hopeless, and immediately thought of various communities that I’m part of, and the concepts of mutual support and safety in numbers. I also remembered some tools from trauma therapy, like Babette Rothschild’s oases, anchors and safe places[1], which are helpful in addressing feelings of overwhelm and detachment. Bringing the therapeutic concepts and the idea of community together, I’ve been considering community as a form of anchor, which might serve to keep us grounded and connected.

 

What are oases, anchors and safe places?
An oasis is an activity that you enjoy, and that you need to concentrate on (such as knitting, playing an instrument, learning a language, or cooking from a recipe). If you can carry out the activity on ‘autopilot’ without really thinking, it won’t function as an oasis unless you incorporate something new or challenging into the activity (such as learning a new piece of music or trying a new knitting pattern). This serves to give your conscious mind a break from potentially spiralling, as well as using the positive associations with the activity to signal to you that it’s time to relax and recover from stress responses.


An anchor, is something or someone external that exists in material reality (rather than something that you can imagine or draw upon from within yourself), and that you find supportive in some way. Anchors can be objects, places or people that create a sense of calm in your mind and body when you are in contact with them or when you think about them. Anchors can be identified and used in therapeutic settings when a client becomes overwhelmed and needs support with getting grounded. The therapist might ask a question about the anchor in order to take a break from distressing content and to offer a nervous system reset.

 

A safe place is, as the name suggests, a place where you feel or have previously felt safe and relaxed, and it’s a specific type of anchor. Ideally, this should be a real place that you can call to mind, in order to make use of somatic markers (or memories of colours, sounds, smells, textures, body sensations etc.) associated with it. This safe place can be called to mind during times of high stress or overwhelm, and may also be used in modalities such as hypnotherapy.

 

The aim with all of the above is grounding and re-connection (to self, to here-and-now reality, to safety). While this might be directly applied in situations where people are experiencing post traumatic stress, they can also be helpful concepts for anyone at a time when we may be feeling overwhelmed, unsafe, disconnected or powerless in response to what’s happening in the world.

 

How might community become an anchor?

Maintaining wellbeing and being safe requires a balance of self and collective care. Exploring and finding this balance of looking after ourselves and others (while allowing ourselves to receive support when we need it) feels especially important in a context of widespread unrest and a social structure set up to benefit profit over people, as we’re increasingly sold the idea that our wellbeing is entirely our own responsibility. Hyper-individualistic society necessitates a ‘one up/one down’ structure and competition over collaboration; while highly collectivist societies may sideline the needs of individuals in favour of the needs of the group, potentially leading to aspects of a person’s identity or choices being suppressed. Community that respects the autonomy of all of its members, and offers space where people feel supported and equally valued can be part of recovery, personal development and social change processes. It can also be a means of safety, with looking out for and protecting each other being part of the remit during times when there are significant threats or a lack of institutional resources and safeguarding.

 

Community can become a form of ‘anchor’ by offering a real-world experience of human connection, support and collective power. If a community feels safe and grounding, it’s something we can call to mind to anchor ourselves in moments of disconnection (either through recalling our experiences of being together, or by reaching out to the community in a bid for connection). There are so many distressing things in the world that we’re being relentlessly exposed to, and that lead to a sense of instability, powerlessness and disconnect. In a world of quick and cheap dopamine hits and algorithmically driven content, my first instinct when I feel overwhelmed by distressing news and doomscrolling is often to seek connection and people expressing shared values through online platforms. I’m not advocating for throwing the baby out with the bath water and getting rid of this. But there’s something important about the embodied, real-time, and relatively uncurated nature of connecting with people in person that offers a good foundation for developing authentic and strong connections and alliances, away from the profit driven influence of most online platforms. In-person interaction, community and movement can offer solid ways out of the stuckness. Supportive and robust relationships with others can also allow them to fulfil the role of anchor, which becomes one of the resources supporting us to re-regulate our nervous systems and reconnect with our Adult capacity when we start to drift.

 

What might building communities that serve as anchors and places of safety look like?

The older I get, the more I notice how difficult it can be to carve out space and time to get a group of adults together, given the responsibilities and pressures of work, family, and all the various tasks involved in living in a fast paced society during an economic crisis. Slowing down and protecting time to nurture multiple relationships can be a challenge at the best of times. And finding the energy to engage in the often messy business of being in community with people with different and potentially competing needs, ideas and ways of communicating might be an even bigger challenge. So, we need leverage – what is the shared set of values, goals, interests or needs that makes it worth the cat-herding efforts, social contracting, miscommunication and conflicting ideas that will likely arise as we attempt to build inclusive and powerful communities? It might be addressing a social issue or injustice, sharing an activity we’re passionate about, being together in a space that allows us to unmask, feel seen and give/receive support. It might be a space where we can allow ourselves to be vulnerable and connect with ourselves and each other on a deeper level, or it might be a space for playfulness, levity and a break from the heaviness of the world. At different times, it might be all of the above. As I write this, I’m thinking about a couple of examples of groups and communities that fulfil all of these needs for me, and as I do so, I notice the impact on my breathing, which in turn, allows me to let go of some of the tension I’ve been carrying around. And that’s an example of community as anchor.

I’ll admit that it’s not always been easy to get to a place where a community gives me more nourishment and energy than it asks of me (sometimes it’s remarkably easy, but I think there’s an element of luck in that). I’ve been part of many developing groups and communities in different contexts, often with challenges arising when something functioned well in the context of a small group of friends building a group activity or supportive space together; and then struggled to keep up with expectations, access needs and the need for more formalised agreements when it grew into something bigger. In order to become the safe anchor, there has to be something worth persisting through the ‘storming’ phase for, clarity of purpose and communication, and a desire to work together to overcome obstacles. We can never be all things to all people, and my own and others’ experiences demonstrate the unfortunate reality that someone may feel shortchanged no matter how much effort we put into creating safe, accessible, welcoming and compassionate spaces. We may need to manage expectations about what can be offered and how we will need to work together to address challenges (as opposed to organisers providing a service for people showing up in ‘customer’, rather than ‘contributor’ mode).

There is also an edge to the concept of safety in terms of community building – in any given group, people can work together to agree and implement a social contract that aims to address any barriers to people feeling welcome, valued and as psychologically safe as possible. But we can’t eliminate risk, conflict, competing needs and being in community with people we may not get on with (even if we share common goals or values). There’s a limit to the promise of safety and comfort; and yet, within these boundaries, it’s still possible to create the conditions for healthy challenge, disagreement and overcoming obstacles without compromising an overall sense of safety. If we each take responsibility for developing and practising the self-awareness and communication skills necessary to navigate this, we’ve already done most of the work required to build communities that keep each other safe, grounded, connected and hopeful.

Having shared goals and values, and a sense of our collective power can help us to address feelings of helplessness, dissociation and overwhelm, which feels like something that’s desperately needed right now. In the midst of so many storms, it’s important to be able to pause and put anchors in place, and to find places of safety in which we can rest and recover before braving the elements again.  

 

 


[1] Rothschild, Babette, 2000; The Body Remembers

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Reframing resilience – collective care, ‘staggered breathing’ and permission to be vulnerable

The word ‘resilience’ has become one of the ubiquitous buzzwords that has been favoured in fields from education, to workplace wellbeing, to psychology (in both pop and clinical forms) for quite some time. While I’m in favour of finding ways to pick ourselves back up when we’ve been knocked down – and occasionally even partial to a Kelly Clarkson karaoke moment – I find myself asking questions whenever the concept of resilience comes up. I might wonder whether it’s the most helpful word to use in the given context, and how it’s being understood. For example, I used to offer wellbeing support to a woman who had been through an extraordinary amount of adversity and trauma in her life. When I met her, she still faced some significant challenges, but the way she had turned things around and overcome massive obstacles was remarkable. Any time people heard her story, they would comment on how unusually resilient she was. There’s no denying the truth of that, but she internalised the message that she was ‘a resilient person’, and struggled to reconcile this with her experience on days when she felt overwhelmed and less able to cope.

The word ‘resilience’ has become one of the ubiquitous buzzwords that has been favoured in fields from education, to workplace wellbeing, to psychology (in both pop and clinical forms) for quite some time. While I’m in favour of finding ways to pick ourselves back up when we’ve been knocked down – and occasionally even partial to a Kelly Clarkson karaoke moment – I find myself asking questions whenever the concept of resilience comes up. I might wonder whether it’s the most helpful word to use in the given context, and how it’s being understood. For example, I used to offer wellbeing support to a woman who had been through an extraordinary amount of adversity and trauma in her life. When I met her, she still faced some significant challenges, but the way she had turned things around and overcome massive obstacles was remarkable. Any time people heard her story, they would comment on how unusually resilient she was. There’s no denying the truth of that, but she internalised the message that she was ‘a resilient person’, and struggled to reconcile this with her experience on days when she felt overwhelmed and less able to cope. We worked on reframing the idea of resilience, reflecting on the idea that it’s not something we are, but a part of us that we might feel more or less in touch with at different times. We also considered the potential confusion between resilience and stoicism, since she would say things like ‘I know I’m supposed to be resilient but some days I don’t feel strong and I just want to hide from the world’. Sometimes, when people think about resilience, they might place it at odds with vulnerability. We might conflate the old ‘bootstrap’ mentality (where painful experiences are ‘character building’) with the idea that adversity can lead to more ability to bounce back in future. But of course, it’s not a given that experiencing more difficult or traumatic experiences leads to greater resilience – it’s true that humans are masters of adapting and adjusting to our circumstances, but getting used to difficult experiences is not the same as becoming more skilled at coping with, and growing through them. That depends on a number of factors, such as what support and resources are available to help us to rest, reflect, make sense of things, safely connect with others and express emotions. If anything, developing greater resilience requires us to have permission to be vulnerable enough to let ourselves fall, be caught and learn, as well as the courage to get back up and try again.

The connection between resilience and supportive human relationships feels crucial to me, and I’ve also spent a lot of time recently thinking about how the idea of resilience is used in workplace contexts, especially where wellbeing and working conditions are concerned. There are so many challenges we’re all facing right now, from economic crises and funding cuts, to political unrest, law and policy changes, and widespread health issues. Most of us are being asked to do more with less, and the helping professions are seeing higher levels of need and crisis. It’s not all bleak, but there’s no doubt that this is a context that requires practically superhuman levels of resilience. It seems like a big ask for each individual to build up enough proverbial muscle to carry more and more cognitive, emotional, physical or other labour – not for the first time, I find myself asking how much responsibility lies at the level of the individual, workplace, community or government. I’ve seen organisations struggling with dramatic funding cuts and getting into disputes with employees over increasing workloads, staff sickness and a lack of time and space to process traumatic events. Senior leaders with responsibility for preventing service closures and protecting staff from as best they could from the worst effects of sector wide challenges were at their edges, and responded defensively to staff concerns. The top-down messaging in these situations was often simply, ‘you need to be more resilient’. Sometimes, this was delivered along with a checklist of the wellbeing support on offer to those who felt they needed more support, but reminding traumatised and burned out frontline workers and managers that lunchtime yoga was available did not tend to go down well. Intentionally or otherwise, this is the sort of situation in which the concept of resilience can be weaponised, and used to locate problems at the level of the individual. Given the importance of relational support and connection in terms of resilience building, this is unlikely to be a winning strategy. It’s also a way to avoid taking on the daunting task of considering the systemic issues that might be causing or contributing to challenges. This in itself requires a level of resilience and robustness that it can be difficult to get in touch with when we’re in survival mode and under-resourced. This, for me, highlights the importance of protecting space to take some time out to really reflect, create the conditions for genuinely reflective, vulnerable, honest and challenging conversations (with outside support if necessary). Developing strategies that will lead to more organisational or collective resilience needs to start with this level of listening and honest reflection.

I’m pondering the idea of collective resilience, and how this might be a helpful goal in workplaces and communities. What might collective resilience look like, and how do we develop it? Firstly, there’s a sense of shared responsibility. This means not over-relying on one person (distributed responsibility, collaboration and transparent information sharing come into play here). It balances the rights and responsibilities of each individual with the needs and responsibilities of the collective. We’re not individually let off the hook here – each person needs to uphold their end of the bargain as best they can. There’s an acknowledgment of our flawed, vulnerable, diverse and brilliant humanity in this. Teams and communities that benefit from a range of different perspectives, skill sets and experiences are demonstrably stronger. And in a group of humans, it’s a guarantee that people will get sick, experience traumatic life events, have bad days or become overwhelmed with their responsibilities at some point. A resilient collective would have enough resources to make contingency plans and to let people step up and support each other when needed. If everyone is at their edges, it’s very difficult to shoulder the extra responsibility needed to keep things running smoothly when one person finds themselves in crisis. As a lifelong choral singer, I was delighted to come across ‘staggered breathing’ as an analogy for this recently. Staggered breathing is a technique that choirs employ in order to be able to sustain long notes and phrases far beyond what one person could manage on their own. People take breaths at different times, knowing that the group will keep singing when they need to refuel, and the audience experiences this as an uninterrupted sound. Skilled choral singers pay close attention to the breathing patterns of their neighbours, in order to create a more staggered effect and ensure that if the person next to them is breathing, they are singing and vice versa. Maybe it's the choir nerd in me, but I find this to be a perfect analogy for the ways that communities can support each other. It’s well established in grassroots organising spaces, where burnout is common and expected. Being aware of, and responsive to each other’s needs lets the community as a whole sustain its work more effectively.

I also connect collective resilience with the ability to disagree, withstand conflict and learn from relational challenges. Rupture and repair is a well rehearsed idea in the therapy world – this means that successfully navigating and repairing after conflict leads to a stronger foundation in relationships. This concept is closely related to the idea of resilience, with the experience of not only surviving, but also learning from a difficult experience building a sense of confidence that future challenges will also be manageable. This feels especially pertinent in situations where teams and groups are under pressure and different views, communication styles and needs potentially lead to getting stuck. And learning the skills to be in community with people in spite of difference and disagreement feels more necessary than ever, in the wider political context. This is something I struggle with personally at times – my neurodivergent justice sensitivity and experience of being ‘othered’ can make it tricky to let go of a desire to stick with those who align most closely with my values at all costs. But in the context of algorithmic echo chambers and purity politics, the chances of minds being changed or short term compromise for long term gain are low. Being able to humanise and hear each other when we disagree seems to offer the best shot of developing nuance, reducing othering and building resilience. Having said this, I’ve heard this argument used to pressurise oppressed groups into arguing for their rights with those who wish them harm. I admire people who feel able and willing to take on this kind of risky emotional labour, but it shouldn’t be an expectation. It’s easy for calls for building bridges to spill over into platforming human rights violations and hate speech – whether a group of people deserves to be considered to be fully human and treated equitably is not something I am willing to debate or ‘agree to disagree’ on. So, there is a need for boundaries and clear social contracts, within which, rupture, repair and different perspectives can lead to growth. And I have to hope that it’s possible (though no doubt relatively rare) that, with enough resilience and connection, prejudicial beliefs might be changed. My idealised vision of a resilient community involves having enough resources, time, space and will to meet everyone’s needs and value each member equally (even when we’re frustrated with each other). Under these circumstances, the chances of dehumanising, scapegoating or weaponising ‘resilience’ as a demand for people to withstand increasingly difficult conditions, are pretty low. As utopian as this might sound, the business of creating these conditions is hard and messy work. But in my experience, the move from prioritising individual resilience (or stoicism) to collective care is very much worth the effort.

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Third sector burnout: How can we build sustainable services and treat helping professionals as people first?

I’ve recently been spending a lot of time in charity sector spaces where professionals are at their edges, resources are strained, and there are increasing divides between leadership and frontline staff who are being asked to stretch caseloads and boundaries to breaking point. Words and phrases like ‘burnout’, ‘dehumanising’ and ‘taken for granted’ abound in discussions with tired and disappointed helping professionals. The picture might look bleak for some right now, but there are still choices to be made and opportunities to take space to re-imagine how we can work together in a challenging socioeconomic climate to bring about more sustainable, meaningful change for service users and the workforce alike.

I’ve recently been spending a lot of time in charity sector spaces where professionals are at their edges, resources are strained, and there are increasing divides between leadership and frontline staff who are being asked to stretch caseloads and boundaries to breaking point. Words and phrases like ‘burnout’, ‘dehumanising’ and ‘taken for granted’ abound in discussions with tired and disappointed helping professionals. The picture might look bleak for some right now, but there are still choices to be made and opportunities to take space to re-imagine how we can work together in a challenging socioeconomic climate to bring about more sustainable, meaningful change for service users and the workforce alike.

Charities and not-for-profits being asked to do more with less isn’t a new phenomenon, but challenges seem to have intensified in recent years, and a crucial aspect of how this plays out is the way that those in the driving seat choose to allocate resources and how they see and communicate with their staff. The typical vicious cycle at the intersection of workplace wellbeing and funding/resource issues is an effect of trying to deliver the same level of service or respond to increasing need with fewer resources… Staff are expected to take on more direct work with service users, whether this means building up overtime (which should be taken back as Time Off in Lieu, if only they could find a time to take it back) or attempting to squeeze more work into their regular hours. And most often, they will do their best to make this happen, because they have undertaken this emotionally costly, challenging and often poorly paid work due to dedication to a cause and a desire to help. But this is an unsustainable way to work for most people, and the vicious cycle kicks in when staff burn out and need to take time off work to recover. Understaffing as a result of this puts additional strain on the service and the workforce left to cover the gaps, and there’s a risk of developing a revolving door of new, passionate and energetic workers coming on board, rolling up their sleeves, working hard beyond their hours and burning out, only to be replaced with the next person willing to take on the challenge.

Dedicated service managers might experience a similar phenomenon, as the need for additional support of their teams increases, and the gaps in service provisions have to be covered. This tends to have a demonstrably negative impact on vulnerable service users, who need consistency and time to build trusting relationships with the professionals supporting them. That seems to offer good enough leverage to encourage decision makers to address the issue, since providing services that have a positive impact on their beneficiaries’ lives is the purpose of most third sector organisations. And this purpose is compromised when the wellbeing and humanity of the workforce is discounted, given the impact on service delivery. It feels uncomfortably utilitarian to point out that workplaces should value and support their staff on the basis that people are their most valuable resource. While that may be true, there’s also a question of values at play here – if organisations aim to provide person-centred support and trauma-informed practice, and to value people seen as experts by experience, what might prevent them from responding well when their staff express feelings of not being heard, valued or supported?

An astute colleague and mentor recently summed the situation up as a reliance on the third sector mentality of saying yes where everyone else has said no. Charitable organisations tend to exist to plug the gaps left by systems and governments that are failing to adequately support their people, hence the culture of needing to find a way to make things work, since our ‘no’ might leave a vulnerable person out of options. Senior leaders may also face the additional pressure of competing for the funding that keeps service users supported and staff in a job, since decreasing resources and increasing need means an environment where organisations race to provide services for less than their partners/competitors. This is another ‘yes’ that means stretching boundaries and working harder to meet increasingly complex needs. Decision makers may be working hard to absorb as much of the impact as possible, and at times, this might lead to feelings of defensiveness and frustration when frontline staff and middle managers express dissatisfaction about the challenges they are facing. A context where both resources and capacities are strained can become a tinderbox for conflict, empathy fatigue, burnout and staffing issues, not to mention reputational damage and further unintended impact on service users.

This may be a representation of an organisation or sector in crisis, rather than the day-to-day reality of many not-for-profits. But there’s a sense of these issues becoming increasingly likely as so many face difficult decisions about how to stay afloat in stormy waters. So, what can be done to address this? I’d love to offer the mythical magic bullet response here, but of course, complex issues faced by diverse groups require nuanced and situation specific responses. However, here are some questions that might go some way to starting to get unstuck and look towards longer term change:

1.        What partnership opportunities might exist or be developed to promote a more collaborative approach to providing services, sharing resources and addressing the wider issues?

 

2.        How honest are we being with funders about what can realistically be delivered within the available budget on offer? What opportunities do we have to work with them towards addressing discrepancies between needs and resources?

 

3.        When staff concerns and work related wellbeing issues arise, are we genuinely responding and collaborating in a way that is consistent with our values and approach? What might be getting in the way of this, and what resources or support might we seek to facilitate brave and compassionate spaces to address these issues?

 

4.        When might we need to say no or adjust what can be delivered when resources are limited?

 

5.        What campaigning and communications might need to be put in place to push for increased funding, policy change etc.?

 

6.        Have we considered workplace wellbeing in the context of working conditions and increased living costs, as well as offering EAP programmes? Can staff delivering highly skilled work in challenging conditions afford to live on the salaries on offer?

 

7.        How are we involving service users and staff in change processes and decision making? How can we do this in a way that genuinely values their work and does not contribute to burnout?

 

8.        What assumptions might we be making that could be holding us back? What opportunities are there to challenge and move past these assumptions?

Ultimately, there are issues that need to be tackled in the context of sector-wide collaboration and transparent communication with those who hold the purse strings about what’s needed and what’s possible in the current climate, rather than overstretched leaders in survival mode participating in a race to the bottom. And then, there are the human relationships at the heart of the matter. Community and helping relationships are the fundamental point of most organisations working in this field, so it feels especially important to find the capacity and the will to engage with the most sticky challenges in a compassionate, trauma-informed way that positions everyone as skilled fellow humans on a shared mission. This is easier said than done when people are at their edges, which leads back to the problem of overworking and preventing burnout. It may feel like there’s no time and space to slow down and engage with this right now, but it’s worth framing this work as just as important as the day-to-day running of services. With healthier boundaries, recovery time and opportunities to re-regulate in place, it’s far easier for dedicated professionals to roll up their sleeves and collectively do what they do best, which is getting stuck into complex challenges and finding ways through difficult and distressing territory towards recovery and change.

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LGBTQIA Pride – Authentic Expression and Being Seen, Heard and Valued All Year Round

As we reach the end of Pride month, I want to reflect on what the concept means to me, the importance of being able to show up authentically, and the need to create spaces where people feel seen, heard and valued to continue all year round. Like many in the LGBTQIA community, I’ve developed a level of cynicism about the corporate pinkwashing that characterises parades and parties that have their origins in civil disobedience and resistance to oppressive laws and discrimination. It’s a complicated picture, because on one hand, I feel extreme discomfort about marching alongside corporations involved in the arms trade, institutions that are being investigated for horrific abuses of power, and more run-of-the-mill big businesses that will drop the concern for their queer and trans colleagues the moment they change their social media banners from rainbow flags back to ‘normal’. But on the other hand, I’m well aware of the need for visibility, for antidotes to shame and stigma, and for spaces where we can show up authentically and unapologetically.

(Content warning – hate crime, discrimination, homophobia, transphobia, serious violence)

As we reach the end of Pride month, I want to reflect on what the concept means to me, the importance of being able to show up authentically, and the need to create spaces where people feel seen, heard and valued to continue all year round.

Like many in the LGBTQIA community, I’ve developed a level of cynicism about the corporate pinkwashing that characterises parades and parties that have their origins in civil disobedience and resistance to oppressive laws and discrimination. It’s a complicated picture, because on one hand, I feel extreme discomfort about marching alongside corporations involved in the arms trade, institutions that are being investigated for horrific abuses of power, and more run-of-the-mill big businesses that will drop the concern for their queer and trans colleagues the moment they change their social media banners from rainbow flags back to ‘normal’. But on the other hand, I’m well aware of the need for visibility, for antidotes to shame and stigma, and for spaces where we can show up authentically and unapologetically. And some might argue that pinkwashing is preferable to the alarming experience of seeing companies retract their public support for the LGBTQIA community through fear of upsetting powerful bigots.

Recently, working with people whose experiences of being LGBTQIA in their home countries were shockingly full of trauma and danger reminded me of how important it is to have public, joyfully resistant declarations of welcome and inclusion. And seeing queer or questioning kids attend their first Pride is always a humbling and beautiful experience that makes me so happy that they’re not growing up in times like so many of us did (Section 28 – the UK law that banned public sector bodies from discussing or ‘promoting’ LGBTQIA identities – lasted for my entire school career).

So I begin this reflection with a word of caution that’s repeated by tired members of the community every year. Performative allyship, and enjoying the glitter without engaging with the struggle that necessitated marching through cities, yelling ‘we’re here, we’re queer, we’re not going anywhere!’, isn’t helping. It’s great to show solidarity and be visibly supportive, but stigma, lack of access to healthcare, transphobic public policy, homophobic hate crime and poorer mental health outcomes (to name but a few) don’t go away when the flags are packed away for another year and the queens get out of drag.

I’m not advocating for getting rid of marches and celebrations altogether, but I’m more interested in grassroots, community level organising and thinking about how we can create spaces all year round that are based on a real desire to support people to show up authentically and know that they are safe, welcomed and valued. An intersectional approach is crucial, so it feels important to say that I’m not imagining these spaces with only the LGBTQIA community in mind. Apart from anything else, we contain multitudes and might have several minoritised identities that mean facing very specific barriers to access and forms of discrimination. I’d like to take some space to think about what those spaces might look like – what values, action and principles might be involved, and how it feels to be part of them.

When I think about what stands out to me as the important elements of Pride month that I’d like to see honoured throughout the year, the first words that come to mind are resistance, representation, rememberance and reimagining. Some of this might be at odds with the shiny, corporate approach to celebrating Pride, though I’m curious about how the idea of disrupting or ‘queering’ these spaces, at least as a first step towards deeper change.

Resistance

I had a great time at last week’s Dyke March in London, with ‘The First Pride Was A Riot’ scrawled in sharpie across the back of my jacket. This was an event that did a great job of showing joyful resistance – a combination of power, playfulness, euphoria and outrage. It encouraged us to stay connected to the origins of the Pride movement, and what we’re marching for. Maybe some of the people who show up to wave at the floats and watch the performances in their home town each summer would be horrified to think of trans people throwing bricks during the Stonewall riots, but that was the origin of today’s movement in all its shiny, corporate glory. And I hope they would also be horrified by the police brutality and human rights abuses that led to that riot in the first place. If this all seems like something that happened in a bygone era, and perhaps not so relevant today, I’d suggest that we’ve come a long way with so many rights and freedoms, and that the backlash against that progress is very real and very frightening. Keir Starmer, likely the next UK Prime Minister, has recently stated that he is against the teaching of ‘gender ideology’ in schools, effectively signalling a return to something akin to Section 28. And looking at equivalent developments in the USA and in European countries (such as restrictions on lesbians’ right to adopt in Italy) shows how easily things can change for the worse. It’s therefore essential that we protect our ability to speak truth to power, to show up in public as our authentic selves, and to protest injustice. Beyond LGBTQIA issues, there are threats to our civil liberties and freedoms creeping into our societies, and we must be able to find strength in numbers and resist. There are related ideas that we can extrapolate from this in terms of community building and organisational development too – essentially that it’s dangerous to hold too tightly to rigid and traditional hierarchies where people are afraid to speak up.

 

Representation

To return to the subject of Section 28, I often think about the impact of having little to no meaningful representation of people whose sexual orientation and gender identity I could relate to throughout my childhood. I didn’t understand my own identity for a long time, having had my formative years influenced by enforced silence on the subject of LGBTQIA identities, bodies and reelationships. I realise that there were many people in my generation who were joyfully, defiantly queer in the face of all of this, and who couldn’t deny who they were if they tried. But no doubt, there were at least as many of us who were confused, ill-informed and dealing with a nagging suspicion that something was ‘wrong’ about us and that it wasn’t a good idea to talk to anyone about it.

It's perhaps a cliché to say that representation matters and that ‘if you can see it, you can be it’. But there’s also a lot of value in considering who is visible in a space, a role, a community, or a position of power, and what that might do to welcome or discourage people from attempts to be part of the community, or pursue a role. It’s also worth pointing out that people who may have had to develop hypervigilant levels of sensitivity to signs of safety/danger tend to be pretty good at seeing through tokenistic attempts to ‘tick the diversity box’. Again, going through the motions from a place of compliance isn’t going to contribute much to meaningful change. But for young people, and former young people who didn’t see themselves represented in the past, seeing positive examples of people like themselves in spaces and communities can have a genuinely positive impact.

 

Remembrance

Pride is, in part, a celebration. But it’s also an opportunity for us to commemorate those we have lost, to remember where we’ve been and how far we’ve come, and to use this to inform ongoing action towards further change. I’d suggest that this approach, which locates us in time and place, and offers opportunities to learn from our mistakes, is a crucial part of any social movement or community. Some of the injustices and tragedies that have taken place, and continue to take place, within the LGBTQIA community are almost too overwhelming to comprehend. Losing so much of an entire generation during the AIDS crisis in the 1980s seems to have had a fairly significant impact on intergenerational learning and younger people’s engagement with their community’s history. Part of me is relieved for queer kids growing up in more recent years, perhaps being able to take many of their rights for granted, or to be unable to imagine what it might have been like not to have them. But there’s a risk of not learning from the past, not honouring those who fought for human rights and those who lost their lives, and becoming complacent. We don’t have to look very far to see how quickly and easily hard-won rights, laws and policies can be revoked, and how successfully minority groups can be made into scapegoats to distract from abuses of power. And we don’t have to look far to find very recent examples of the loss of lives as a result of violence and discrimination – I’ll be remembering young people like Brianna Ghey as I march tomorrow. These are difficult and sobering thoughts, though remembering those lost and those who came before is the least I can do in a bid to connect with our shared history.

 

Reimagining

It’s often the case that ideas and ways of being move from the margins to the centre, only for something new to appear outside of the norm and eventually influence mainstream culture (and/or perhaps be assimilated into it – though assimilation is a topic in and of itself). I believe that the world has a lot to learn from queer culture, and pushing the boundaries of ‘respectability’ is potentially helpful for everyone. Similarly, the stigmatising of certain bodies and what people do with them has done, and continues to do, serious harm – pushing back against this with radical inclusion is necessary and important as part of a move away from categorising some bodies as inherently better than others. Equally, we can all learn from the freedom that comes from ways of relating to each other without there being a script or template that we’ve been primed for throughout our lives. For example, how do we work out the division of labour in households where the usual gendered expectations don’t apply? Well, generally we might work it out according to ability, preference, need and so on, as opposed to social expectations based on chromosomes. I’m being a little flippant, and I realise that many people of all genders and orientations are entirely capable of non-stereotypical negotiations, but the point is that there’s freedom and a chance for Adult-Adult communication when we don’t have so much baggage from social pressures and norms. And I’d like that to be extended in so many ways beyond the LGBTQIA community – for us to reimagine what spaces and communities free from inherited and restrictive notions of gender, relationships and identity might look like. What would it be like if we all had the resources that helped us to develop the skills to work out exactly who are and what we need, and if we all felt safe enough to show up courageously and authentically everywhere we went? I hope these are questions to reflect on as we imagine what’s possible going forward, and I want to offer my gratitude to the LGBTQIA community for offering me welcoming spaces to work out who I am and show up as myself.

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Fear, Hope, Action!

New year is a time that, for many, symbolises hope. There’s the looking back and reflecting on the time that’s passed, followed by the ‘reset’ - positive intentions and desire for more of the things that went well and a chance to improve on the things that didn’t. This new year has been no different, in some ways. We all know that pandemics and political crises don’t care what date it is, and yet, we may wish to shed 2020 like a too-tight skin, casting its chaos into the past and looking towards brighter times. I’m always at my most reflective at the turn of a year – I enjoy the opportunity to pause, take stock and consider what’s next. And the extraordinary events of the last year have got me in full ‘meta’ mode – reflecting on reflecting. I’m interested in the nature and purpose of the hope that we may bring into a new cycle, and its relationship to fear.

New year is a time that, for many, symbolises hope. There’s the looking back and reflecting on the time that’s passed, followed by the ‘reset’ - positive intentions and desire for more of the things that went well and a chance to improve on the things that didn’t. This new year has been no different, in some ways. We all know that pandemics and political crises don’t care what date it is, and yet, we may wish to shed 2020 like a too-tight skin, casting its chaos into the past and looking towards brighter times. I’m always at my most reflective at the turn of a year – I enjoy the opportunity to pause, take stock and consider what’s next. And the extraordinary events of the last year have got me in full ‘meta’ mode – reflecting on reflecting. I’m interested in the nature and purpose of the hope that we may bring into a new cycle, and its relationship to fear. Recently, I’ve heard a few people say that they dare not allow themselves to hope, which strikes me as desperately sad. I’ve allowed myself to peek at a little crack of light coming from somewhere, but it seems dangerous to trust that the light source is the end of the tunnel. This seems at odds with my usual way of being these days – I worked for years on making cracks in my (frankly, very impressive) emotional suit of armour. There’s nothing like a persistent pandemic and its mismanagement to make me run towards the old familiar defences, I suppose! And I’m angry about some of my hope being ‘stolen’ because of a lack of competent leadership in the country I’ve moved to. I want to look ahead to thriving arts scenes, live music, hugs with friends and shared spaces, and use them as leverage to persist a little longer with the inconvenience and the fear. But it’s never long before my refrain of ‘I wonder how they’ll manage to screw it up this time’ kicks in. It reeks of powerlessness, and I don’t like to stay in that place for long. 

And so, I notice a desire to take the anger about my dashed hopes for an end to feeling scared and being trapped in a seemingly endless cycle of locking down and opening up, and channel it into action. Action may not always have predictable consequences, but it exists in the here and now, the material world. Hope and fear, on the other hand, are essentially two halves of the same phenomenon involving looking ahead. We may also feel fear during a particular event, but the anticipation of what could happen seems to account for the majority of our fear and anxiety responses. The point is that we may often look to the future with hope, fear or a combination of both – they are responses to uncertainty, and there is plenty of that around right now. 

In the last year, I’ve learned more about how I respond to risk, uncertainty and feeling powerless. I’ve taken risks that surprised me. I’ve endlessly weighed up the potential consequences of every small decision, so as to avoid causing harm to others. Sometimes I've put my foot down and advocated for my own and others’ rights, and at other times, I’ve been pulled reluctantly along a path that doesn’t feel quite right, forgetting all about my power. This range of responses will no doubt provide me with some useful information to ruminate over for a while, but what I’m left with again is the need to have both reflection and action. The next step, of course, is to figure out what that action is.  

‘Hope over fear’ is a familiar soundbite for me as I cast my mind back to 2014 - it was a central concept in the Scottish Independence campaign. I’ll try to resist the temptation of rehearsing lengthy op-eds about the differences between Brexit and Indyref, or the difference in public trust in the Scottish and U.K governments’ handling of Covid-19 for now. Suffice to say that there was a powerful moment during that campaign when young people were more politically engaged than perhaps ever before, the signs in windows, street art, community events and polls spoke of hope, and of each of us having the power to contribute to real change. I think what I want is a bit of that feeling back. I know that this particular campaign has never gone away and I remain hopeful that we’ll be successful in the end. But I don’t just wish that feeling of solidarity and change for my own country – when we’re done with staying in our homes to protect each other, I hope that we’ll find other collective, proactive ways to protect each other and hold those in positions of power to account. Even as I write this, the defensive suit of armour is whispering in my ear ‘those who are taught they’re born to rule will do anything to cling to their power’, ‘what about all the people who have shown us they don’t care about others?’ and ‘how much can you really achieve when you’re up against a system meant to benefit the few?’ But I’ve concluded that, in order to get to action, I need to hold on to hope. Not blind optimism, but a healthy mix of hope and caution, perhaps. Maybe the healthiest approach really is to allow ourselves to believe that the light we can see is the end of the tunnel. And if it isn’t, the question becomes ‘what are we prepared to do about it?’ 

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Collective Psyche, Myth and Ritual 

Exploring national myth making, rituals and our collective psyche. Might we have an opportunity to re-think these?

(Content warning: suicide, Holocaust) 

It’s a well-rehearsed argument that humans are hard wired for connection. Ultimately, we are pack animals who historically relied upon safety in numbers. Much has been made already of the possible mental and emotional impacts of existing in a state of relative social isolation during this pandemic. And while it can sometimes be weird, frustrating and exhausting to engage in a barrage of video calls and online chats, those of us who have the luxury of being able to do so may manage to stave off the worst effects of being locked down away from our social networks. As well as being pack animals, we’re meaning-making beings, and when things don’t make sense, it impacts us. So, what sense can we collectively make of who we feel we are in the midst of a crisis? 

 I’ve alluded before to the collectivism that there can be in a global situation like Covid-19, even in our separateness and our different levels of comfort and privilege. Around the UK, there have been acts of kindness and solidarity springing up to replace (for now) the old norms of politely ignoring each other. Rainbows on windows and ‘low skilled workers’ becoming ‘key workers’: symbols and narratives agreed upon collectively. Throughout human history, stories around the campfire, told to warn of the consequences of actions, to create and stay connected to a shared identity and to honour ancestors, grew into religion and ideology. Our unique human ability to think conceptually helped us to collectively imagine – to strengthen our safety in numbers by imagining stories, symbols, tribal identities and rules. This would establish an insider/outsider structure – once myths, symbols and rules were in place, there were consequences for stepping outside of them. Being ousted from your group would, at one time, have meant certain death – this is not necessarily true in the modern world, though the deaths of those who have taken their own lives after being shamed on social media platforms might suggest otherwise.  

We have come a long way in material terms since all our stories were told around campfires (I’m still very partial to a campfire story). And yet, we still participate in collective meaning making as we yell into a curated online bubble and pin our colours to the mast, be they rainbow flag, Union Jack, stars and stripes, Saltire, anarchy symbol... I shout loudly about the causes I care about, and while I do my best to build bridges and find our common humanity, I admit that it’s tough at times. Especially when those I disagree with appear to be invested in stripping people unlike themselves of their rights and their humanity. I’m sure they feel the same way about me. Each of us has decided that the other is on the wrong side of the tribal rules. 

What scares me right now is the use of myths, symbols and stories intended to create a collective narrative for the personal gain of those who are promoting them. This is propaganda. The Nazis used an incredibly slick, powerful campaign of oratory and visuals to convince the poor and disillusioned that putting and keeping them in power, and scapegoating Jews (along with Romany people, LGBT people and other groups) would be in their best interests. Referencing the Holocaust as a warning about sleepwalking into dangerous political action is nothing new. Yet, the VE Day celebrations that took place recently on the streets of England didn’t speak to me of quietly contemplating how the world became so broken that millions of lives were lost to a fight against fascism, or of considering how we can make the ‘never again’ story a reality. Instead, it spoke to me of a need for togetherness, shared identity and hope gone wrong. An attempt to celebrate the myth of a nation, built on empire, priding itself on stoicism, stiff upper lip and standing up to the ‘bad guys’. But when we break out the bunting to celebrate those purported shared values and do the conga while thousands die alone, and carers are sent into perilous situations, I feel we may have lost sight of this national concern for social justice and speaking truth to power, if indeed we ever had it.  

What I take from all of this is that it is time to start creating new narratives. These stories need not be dictated by those who have power and guard it jealously. This requires some form of coming together to ask what kind of society we want to be. What are the needs of our collective psyche? When it comes down to it, we all need the same fundamentals. Belonging is a significant part of that picture, though belonging that exists at the expense of the rights of an ‘other’ cannot be healthy for the psyche of either the ‘in’ our ‘out’ group. We all need those bottom lines of food and shelter, safety and security (a la Maslow’s Hierarchy of Needs). Needing to protect our own resources can lead us to believe that the existence and behaviour of others is a threat to our safety, especially in times of scarcity. I suppose that’s the next building block for ‘othering’ and drawing lines in the sand. But assuming that there’s enough food, shelter and security to go round (which there is, it’s just that some people have a lot more of it than others), our next needs in line are social. Some of the powerful people who would have us believe that a national myth of heroic stoicism is more important than our common humanity or safety seem to be abundant in resources and pretty starved of real love and belonging. So, while they may (rightly or wrongly) have been given the job of steering this ship through a storm and ensuring our survival, I hope that we don’t also let them steer us into believing jingoistic national myths. Or, if I’m now dealing in lost causes, that the rest of us will find our collective voice and use it powerfully.

I’m curious about what rituals may be created and what will endure beyond this crisis. I’ve spoken with people a lot recently about the importance of ritual, be it the first coffee of the morning, the lighting of commemorative candles, the lunch time jog, daily meditation or coming together with friends (virtually or otherwise) to connect and blow off some steam. The rituals we choose both demonstrate and shape the stories we tell ourselves. They say things like ‘it’s important to remember those gone before us’, ‘mental and physical health are important’ or ‘in this time of chaos, there are some things I can predict and control, and that makes me feel safe’. For me, intention is important here. It doesn’t really matter whether the ritual is a prayer or a double shot espresso – it’s the meaning that we ascribe to it that gives it significance. So, if we’re up for the challenge of creating new shared stories and rituals, how might that look? Could the VE Day conga lines be replaced with action that really stands up for the little guy? Don’t get me wrong, one of my favourite things is coming together with people to celebrate – to dance up a storm, to sing together, to let go, be silly and be human. This is a bit like my annual pilgrimage and I’m missing this summer’s cancelled festival season already. But much like the importance of the meaning we ascribe to rituals, context is key too. Coming together in defiance of something scary and unjust is a remarkable human trait... though a virus isn’t to be stood up to as if it were some kind of terrorist, so in this case, best to stay at home. It’s hard not to be able to gather in the way we’ve evolved to, but it will happen again before too long. I look forward to being able to come together to connect, analyse, plan and celebrate. In the meantime, we’ve been offered a chance to reflect on who and how we collectively want to be.  

 

For support around self-care and building helpful rituals during a chaotic time, contact me. If you’re experiencing mental health crisis, contact The Samaritans or your GP. 

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